Order cancellation is a concern for many customers when purchasing products. At FlashShip, we offer order cancellation support based on processing status, with a flexible refund policy to ensure customer rights.
1. Order Cancellation Cases & Refund Amount
🔹 Orders Not Yet Processed
If your order has not entered the production process, you can request a cancellation and receive a 100% refund.
🔹 Orders with Processed Print Files
If the design has already been processed and test-printed, a cancellation fee of $3 per product will be applied.
The remaining balance after the deduction will be refunded.
🔹 Orders Already Printed
If the product has been fully printed, you will only be refunded the shipping fee.
Production costs cannot be refunded.
2. How to cancel an order
Step 1: Select ‘Request cancel’ to cancel the order.
Step 2: Click ‘Confirm’ to confirm the order cancellation.
The screen will display the order amount and the refund amount.
Step 3: If the order cannot be canceled, the seller should contact the FlashShip Support team for assistance.
📌 Note:
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Once an order has been fully processed and completed, we cannot provide a refund.
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The policy may be subject to change based on actual conditions.
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To avoid any issues, please carefully review your order before placing it!
