Why Was My Package Returned?
Your package may be returned for one of the following reasons:
1. Incorrect or Restricted Address
- Invalid, incorrect, or outdated address: Please double-check your address when placing an order to avoid mistakes. In rare cases, shipping labels may become unreadable during transit, leading to a return.
- Restricted address: Orders sent to prisons, rehabilitation centers, or facilities with special restrictions may be rejected by the delivery service.
2. Recipient Refused the Package
- If the recipient was not expecting the package or thought it was sent in error, they might refuse delivery.
3. Delivery Issues During Transit
- Package was damaged: If the shipping company finds the package damaged in transit, it may be returned before delivery.
- Blocked or overflowing mailbox: If the carrier cannot access the mailbox, the package may be held temporarily before being returned.
- Pets obstructing delivery: If an animal (such as a dog) poses a risk to the delivery personnel, service may be suspended.
- Severe weather or natural disasters: Extreme weather conditions may delay or disrupt deliveries.
📌 What Should You Do if Your Package Is Returned?
- We cannot resend orders that were returned due to an incorrect address or refusal of delivery.
- If you still wish to purchase the item, please place a new order on our website.
- To avoid issues, always double-check your shipping details before confirming your order.
For further assistance, feel free to contact +84 943 024 337 – +84 852 763 445!
