All complaints requiring re-printing, returning, refunding for any reason must be submitted within 4 weeks of the successful delivery of the order.
FlashShip will resend the order or refund 100% in the following cases:
- Manufacturing defect: To determine a defect caused by the manufacturer, the seller needs to provide actual images/videos/feedback from the customer. Accepted mistakes include: printing errors in the design, loss of detail in printing, colors that are completely different from the provided design sample, sending the wrong shirt, and shirts that are torn or damaged due to manufacturing issues.
- The order has shown an active tracking status on the shipping carrier system but has not been updated for over 5 days (this applies only if using the FlashShip label).
- The order has been successfully sent, but the product is damaged due to the shipping carrier (only applicable if using the FlashShip label).
- The order has been successfully delivered but was sent to the wrong address provided (only applicable if using the FlashShip label).
FlashShip will resend the order or refund 50% in the following cases:
- The order has been recorded as successfully delivered, but the customer has reported not receiving the package (this applies only if using the FlashShip label).
What cases does FlashShip not support and refund?
- The order was lost due to providing the wrong address/incomplete address.
- The customer or you yourself do not like the product printed according to the manufacturer’s standards.
- If you make any mistakes when creating the product, such as sending the wrong image or placing/rotating the design incorrectly according to the customer’s requirements.
- If you or your customer choose the wrong size when ordering the product.
- The order is still within the maximum production and shipping time allowed for the product.