During the shipping process, there may be cases where the tracking status is updated to “Return” on the carrier’s system due to reasons such as the recipient being unreachable, incorrect addresses, or incomplete delivery information. To assist customers and sellers efficiently and conveniently, FlashShip provides the following specific return support policies:
1. Returned Package Already Arrived at FlashShip Warehouse
If the package status updates to “Return” and has successfully been returned to FlashShip’s warehouse, the seller must:
- Contact FlashShip to provide the correct address for re-shipment.
- Pay for the second-time shipping fee and additional handling charges (according to FlashShip’s current policy).
- After receiving the necessary information and confirming payment from the seller, FlashShip will promptly resend the package.
2. Package Not Returned to Warehouse Within 5 Days and Tracking Stopped Updating
If a package is not returned to FlashShip’s warehouse within 5 days after the tracking status has been updated to “Return,” and no further updates have been provided by the shipping company, FlashShip will offer the following support options:
- Support 50% of the re-shipment costs.
- Or refund 50% of the order value to the seller.
Sellers should proactively contact FlashShip’s customer support for prompt assistance.
3. Support Request Procedure
- Step 1: Seller notifies FlashShip customer support about the order situation.
- Step 2: Provide detailed order and tracking status information.
- Step 3: FlashShip verifies the situation and advises the best suitable support solution.
FlashShip commits to closely cooperating with sellers to effectively resolve any issues that arise during shipping, ensuring maximum protection of rights and interests for both customers and sellers.
